Question 1

Should I register?

Accepted Answer

We advise you to register with us before making a purchase to ensure that your mailing address is correct, and you can trace back your purchase.

So how do I register?
Creating an account is an easy 2-step process (bonus point: it’s completely free!)

Step 1: Sign up here.(https://www.1ststepbebe.com)
Step 2: Verify your account and shop away!

Question 2

I have not received all the items in my order. What should I do?

Accepted Answer

We are sorry to send you an incomplete order.

Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.

If you have not received any e-mail, contact customer services and will we reply to you as soon as possible.

Question 3

Can I combine my new order with my other order?

Accepted Answer

No. In order to process your order at the soonest possible and to prevent any mishandling of oder, combine order is strictly not allowed.

Question 4

Cancellations Of Orders

Accepted Answer

Once order is confirmed and payment is made, there will be strictly no cancellation.

Question 5

Can I amend my order?

Accepted Answer

We will try our best to assist you if you would like to amend your order before it’s processed/mailed out. However, it couldn’t be done if your order has already processed / mailed.

Question 6

I received a defective item/ incorrect item, what should I do?

Accepted Answer

We apologise if we have sent you a wrong/ defective item. Kindly contact our customer service at hello.firststepbebe@gmail.com (hello.firststepbebe@gmail.com)about this issue and we will reply you within 24 hours.

• All parcels must be sent to First Step Bebe within 10 working days of receipt (Malaysia)
 • For international returns, it must be sent back within 3 working days. (proof of tracking number must be emailed to hello.firststepbebe@gmail.com) (hello.firststepbebe@gmail.com))It should reach First Step Bebe warehouse not longer than 20 days.
 • Please take snapshot of the defective area or incorrect item.
 • We advise that all items are handwashed and NOT soaked. We do not guarantee that the items will not be altered (color runs, size shrinks..etc) after washed or soaked, and if this happens, First Step BeBe will not be responsible and no return request due to this reason will be entertained.
 • An exchange will be done if the item(s) sent to you is defective/ faulty*.
 • A refund will only be processed if the item(s) have ran out of stock for exchanges.
 • Please take note that we do not provide cash refund unless the exact item is out of stock and we will provide you a credit voucher in which you may utilise it to purchase other available items with no expiry date will be issued.

** Exchanges will only be done for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined.

** There may be a 1cm-2cm difference in our given measurements. Please allow 20% descrepancy in the product color due to lighting. In such cases, the variance may not be considered as a defect.

** For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.

FAQ

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