RETURN & EXCHANGE POLICY

If you are not entirely satisfied with your purchase, we're here to help.

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We apologize for not able to offer exchange but we accept return. You may return your item and credit voucher will be refunded for your next purchase. You will be issued a credit voucher equivalent to the purchase price of each returned item(s), valid for 90 days. Unfortunately we can't refund shipping fees and any taxes or duties paid. 

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Return Policy

• You have [10] calendar days to return an item from the date you received it.

• We provides returns for all items < except Best Buy/SALE/Discounted items (e.g : Mother's day codes, and other special codes)> / Baby Gear, Accessories and specifically stated non-returnable items).

• It is the customer's responsibility to ensure the safe return of the package. Therefore, it is highly recommended to return the item(s) by Signed For (Registered) post or other traceable service such courier deliveries. Any shipping costs will be borne by the customer.

• Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.

• We reserve the right to reject any returned item if it doesn’t meet all mentioned conditions.

• Return items must be in its original condition (tag intact, unworn, unwashed and unaltered). All items are not to be soaked. 

• Credit voucher can only be used once, not applicable with any other further discount and must be redeemed within 90 days from the date of issued.

• We do not provide cash refund.

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How do I return an item?

Please arrange your own return. Please contact us before posting your return on hello.firststepbebe@gmail.com to arrange a return. Please make sure your items are securely packaged, and keep proof of shipping as we can't be responsible for your goods while in transit.

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Have you received my returned item?

Please provide us your tracking info once you mail out your returned item. We will email you once we receive your returned item and your return request will be processed within 1-2 working days.

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How will I receive my refund? 

Cash refunds are not provided for returns.

A credit voucher equivalent to the purchase price of the item(s) returned will be issued once we process your return. The credit voucher will have a 90 days validity.

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Cancellations/Change Of Orders
Once order is confirmed and payment is made, there will be strictly no cancellation or change of orders. 

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Credit Voucher

• Credit voucher is credit the that you can use towards the purchase of an item from our Site. It comes in the form of a voucher code.

• Credit voucher issued must be claimed within the given timeframe, otherwise it will be forfeited. 

• Credit voucher is only valid when the voucher code is keyed in during check out process.

• The value of each individual credit voucher can only be used within one transaction, any remaining amount will not be refunded

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First Step Bebe reserves the right to amend the term from time to time without prior notice